Privacy Policy

Last updated: 6 November 2026

This Privacy Policy (the "Policy") sets out how personal data of visitors to the website petsvoyage.com (the "Website") is collected, used and protected. By using the Website or submitting a request through its forms, the visitor (the "User") confirms that they have read this Policy.

1. Data controller

The controller of personal data is Helion Ukraine LLC, EDRPOU code 39055256 ("Petsvoyage").

2. Personal data collected

The Website may process the following data:

  • contact details provided by the User in forms: name, phone number, email address;
  • information required to arrange transport: the animal's species, breed, age and weight, route, preferred dates and any other details included in the message;
  • technical data: IP address, device and browser type, pages viewed, cookie data.

3. Purposes of processing

Personal data is processed for the purposes of:

  • reviewing requests and responding to the User;
  • calculating the cost of services and arranging them;
  • concluding and performing a contract;
  • analysing traffic and improving the Website;
  • complying with applicable law.

4. Legal basis for processing

Personal data is processed on the basis of the User's consent, for the purpose of concluding and performing a contract, and to fulfil obligations established by law. Processing is carried out in accordance with the Law of Ukraine "On Personal Data Protection" and, for Users in the European Union, also in accordance with the EU General Data Protection Regulation (GDPR).

5. Cookies

The Website uses cookies that are necessary for it to function properly, as well as analytics cookies that help measure traffic and improve the Website. The User may refuse analytics cookies by clicking "Decline" in the cookie notice or by changing the relevant browser settings.

6. Disclosure of personal data

Petsvoyage does not sell personal data or share it with third parties for marketing purposes. Data may be shared with third parties only to the extent necessary to provide the services and with the User's consent, or in cases expressly provided for by the laws of Ukraine.

7. Retention period

Personal data is retained for as long as necessary to achieve the purposes of processing, but no longer than three years from the last interaction with the User, unless a longer period is required by law. After this period, the data is deleted or anonymised.

8. User rights

The User has the right to:

  • receive information about the processing of their personal data and access it;
  • request correction of inaccurate data or its deletion;
  • withdraw consent to processing;
  • object to the processing of their personal data;
  • lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court.

To exercise these rights, the User may contact Petsvoyage using the details below.

9. Data security

Petsvoyage takes appropriate organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Access to the data is limited to persons who need it to perform their duties.

10. Changes to this Policy

Petsvoyage reserves the right to amend this Policy. The current version is always available on this page and takes effect upon publication.

11. Contact information

For any questions regarding the processing of personal data, please contact us by email at info@petsvoyage.com or by phone at +380 99 666 25 94.